Open City

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Dial 911 for Emergencies where life, safety, or property is in immediate danger or there is a crime in progress.

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Ticket Status Legend

Open: The service request has been received.

Closed: The service request has been fully resolved; no further action is required.

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All Personal information is collected for the purpose of responding to your service request and enforcing municipal bylaws. Collection is authorized under section 4(c) of the Protection of Privacy Act (POPA) and is managed and protected in accordance with the Act. In particular, personal information submitted through the 311 App will be disclosed to appropriate business areas within the City so they may respond to your service request. For parking complaints, your information is provided to the City's parking enforcement contractor. In addition, if the service request leads to bylaw enforcement, your personal information may be required to be disclosed as part of the court proceeding. If this service request relates to a matter that involves an entity other than the City, such as utility service requests, your personal information may be disclosed to the appropriate entity in order to respond to the request.