Edmonton 311

Edmonton 311

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Edmonton 311

Featured News

  • Welcome!

    Welcome to the upgraded 311 App! This upgrade, which occurred on July 14, 2026, brings a new look and feel with improved features, while maintaining the same reliable 311 service. • You now have the ability to upload up to three pictures to enhance service request details. • AI capability suggests the most accurate service based on the photo(s) or description. • Improved location accuracy will help locate issues and reduce duplication, creating efficiencies for City departments and 311 agents. • You now have the ability to ‘Bookmark’ other reports allowing for improved transparency of submissions on duplicate requests. • The addition of 'Information only' topics will provide details to help direct you to the right place. Thank you for your continued usage of the City of Edmonton’s 311 app. By continuing to report non-emergency City issues to 311, you help impact maintenance schedules, enforce local bylaws which helps keep Edmonton safe, supported and maintained.

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Submission Status Guide
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Submitted

Received; a service request is being created.

Open

or In Process: Logged and assigned to the relevant City department for action.

Closed

This status means one of the following:

  • The problem has been fixed.
  • The question, concern or complaint has been addressed or answered.
  • An existing request covers this location (use the reference number in the "related ticket" field to monitor progress).
  • Insufficient details were provided and we couldn't reach you.
  • The request falls outside City service scope.

Next Steps: Review your submission details for specific outcome information. If your request was closed but doesn't meet these criteria, or if you need more details, please call 311.

Protection of Privacy
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Personal information is collected under section 4(c) of the Protection of Privacy Act (POPA) to respond to your service request and enforce municipal bylaws, managed in accordance with the Act.

Information submitted through the 311 App is shared with relevant City departments to address your request. Specifically, parking complaints are provided to the City's parking enforcement contractor, and any request leading to bylaw enforcement may require your information to be disclosed in court proceedings. Additionally, if your request involves a non-City entity, such as a utility provider, your information will be disclosed to them to resolve the matter.

We may provide you with notices to inform you of changes to the 311 app by email or in app pop up messages.

Read complete 311 Privacy Policy
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