Instructions
Dial 911 where life, safety, or property is in immediate danger or if a crime is in progress.
Submission Status Guide
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Received; a service request is being created.
or In Process: Logged and assigned to the relevant City department for action.
This status means one of the following:
- The problem has been fixed.
- The question, concern or complaint has been addressed or answered.
- An existing request covers this location (use the reference number in the "related ticket" field to monitor progress).
- Insufficient details were provided and we couldn't reach you.
- The request falls outside City service scope.
Next Steps: Review your submission details for specific outcome information. If your request was closed but doesn't meet these criteria, or if you need more details, please call 311.
Protection of Privacy
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Personal information is collected under section 4(c) of the Protection of Privacy Act (POPA) to respond to your service request and enforce municipal bylaws, managed in accordance with the Act.
Information submitted through the 311 App is shared with relevant City departments to address your request. Specifically, parking complaints are provided to the City's parking enforcement contractor, and any request leading to bylaw enforcement may require your information to be disclosed in court proceedings. Additionally, if your request involves a non-City entity, such as a utility provider, your information will be disclosed to them to resolve the matter.
We may provide you with notices to inform you of changes to the 311 app by email or in app pop up messages.
Read complete 311 Privacy Policy