ETS works hard to ensure buses and the LRT run according to schedule. Please keep in mind, similar to other forms of transportation, buses and LRT are affected by traffic issues, adverse weather conditions and/or construction, which may cause delays.

If you are continuously experiencing difficulties with a particular bus route, please report the specific bus route number, time and location.

You will receive a reference number after submission, though this information may be delayed.

To view the estimated Time to Resolve of your request, visit Edmonton.ca/311 and enter your Reference Number in the "Check Your Status" section. Please note that your reference number will become searchable in the "Check Your Status" tool starting the following day.